Top 10 Medical Device manufacturer was looking to automate their Revenue Management Process Globally across several divisions. The scope includedsix (6) divisions and twenty-six (26) countries across U.S., Europe, Asia-Pac, Latin America, and Oceania implementing various aspects of Model N.
- Wide Range of Contracting Channels from Hospital, Providers, Distributor, and Retail
- Complex contracting strategies supporting Devices, Diagnostics, Capital Equipment and Servicing
- Specific In Country Requirements Contracting Strategies especially with Distributor Markets such as Japan and others
- Complex needs to measure contract compliance and communication with Sales Teams
- Lack of Business Process and Data Harmonization across regions and countries
- Multiple ERPs systems each with different integration requirements (SAP, HANA, Custom)
- Highly customized legacy systems including custom script validation tool
- Much of the master data and contract data needed for go live was in various formats and legacy solutions
- Localization needs including language and many others
- Go-live and continued use in major markets including U.S., UK, Germany, Japan, Brazil, Australia, and many others
- Harmonized Contract Management and Pricing Business Processes across the globe aligned to Model N capabilities
- Single source of truth for product hierarchy, product data, customer hierarchy / customer data
- Fully Automated and Integrated Order Pricing with Real Time Price Resolution of all Direct and Indirect Orders
- Accurate and Timely Rebate Payments and Billing Processes based on Contract Terms and Schedules
- Automation of Wholesaler Processes in support of Indirect Contracting, Price Notifications and Chargebacks Processing and Reconciliation
- Robust Contract Performance and Compliance Measurements across all contractual arrangements accessible to Account Management Teams
- Claim level Validations to prevent overpayment of rebates
- Program Timelines including planning and multiple waves were 24-28 months
- Global, Regional and Local workshops supporting requirements needed for all markets and country specific needs
- Alignment of product hierarchy, product data, customer data across various regions/countries
- Process harmonization workshops
- Alignment of program schedule and capabilities with ERP harmonization program
- More than 40 data integrations with various systems including full integration with CPQ/CLM
- Dedicated workstream with heavy focus on data conversion and data quality across each program
- Dedicated change management workstream to support rollout globally