A large generics company managing 700+ NDCs relied on a single resource to oversee State Price Transparency Reporting (SPTR). This individual manually tracked legislative updates, monitoredWAC pricing and product launches, and submitted state-specific reports. When the resource left, the company faced immediate compliance risk and engaged Marbls as their BPO provider to assume full ownership of SPTR activities, including data reconciliation, process standardization, and end-to-end report preparation and submission.​

The company relied on one FTE to manually manage state price transparency reporting (SPTR) for 700+ NDCs, using a mix of third-party and manual processes:​

• Third-Party: Monitored legislative updates and sent email alerts​
• Manual: Tracked WAC pricing history and monitored product launches and price changes against state thresholds in Excel​
• Manual: Downloaded state templates, compiled data, reviewed reports via email, and submitted to states​

When the resource left, the company sought to outsource comprehensive SPTR services to ensure compliance was upheld.​

Engaged Marbls as a BPO provider, enabling us to leverage spark, our SPTR solution to track and maintain their product portfolio and create required submissions on their behalf to ensure compliance. ​
Key partnership elements included:​

• Data Accuracy: Cleaned and reconciled product and pricing data to create a single source of truth​
• Process Clarity: Built SOPs, defined hand-offs, timelines, and a formal approval workflow​
• Ongoing Governance: Held regular check-ins to align on filings and resolve issues proactively​
• Compliance Readiness: Tracked legislation, analyzed launches and WAC increases, and identified reporting triggers​
• End-to-End Execution: Prepared and submitted complete, state-compliant SPTR reports on the company’s behalf​

• 93 submissions submitted on behalf of the company​
• 100% compliance: All state reporting deadlines were met with no missed submissions​​
• Reduced internal workload: Significantly reduced the company’s time spent on SPTR-related activities​​
• Risk mitigation: Eliminated the risk of fines and reputational damage associated with noncompliance​​
• Scalable model: The partnership created a flexible framework that can expand as more states implement SPTR requirements​